Know what's wrong in production immediately.

When your application isn't performing reliably, you need to know right away — and you need to diagnose root cause quickly. APIContext gives SRE teams cross-cloud, independent end-to-end monitoring of your entire solution, the way your customers use it. Get paged before tickets land. Tell network from infra from app in seconds.

Outside-in detection

  • MTTI in seconds
  • SLO burn alerts
  • Pre-prod & prod
  • Routes into your tools

incident · INC-2614 · payments-api · live
MTTI · 22s
P95 · CHECKOUT · EU-WEST 523ms ANOMALY

Symptom

checkout p95 up in eu-west

ROOT CAUSE

detected
Cause

  • TLS regression · CDN pop
    detected from eu-west external probes · 10 minutes before customer ticket
  • MTTR · 7m 14s
  • MTTI 22s
  • MTTR 7m 14s
  • tickets pre-empted 14
  • uptime 0m 03s

80% reduction in mean time to issue identification
24/7 external validation
125+ global monitoring locations
OTEL native incident signal

Get alerted before customers notice.

Run functional checks around the clock and alert on API, network, infrastructure, or workflow behavior that affects reliability.

  • Immediate alerting into existing tools
  • External customer-perspective monitoring
  • Checks for pre-production and production

Alerts

  • 5 active
  • p95 up +400ms · payments
  • PagerDuty · payments-oncall · P1→
  • 5xx spike · auth-svc
  • Slack · #incident-auth · P2→
  • SLO burn rate · 4x · checkout
  • OpsGenie · sre-primary · P1→
  • TLS regression · cdn-edge
  • Jira · INC ticket · P3→
  • regional drift · ap-south
  • ServiceNow · CHG-auto · P3→

Diagnose

Identify whether the issue is network, infrastructure, or application.

APIContext gives SRE teams endpoint, region, auth, workflow, and timing evidence in one place.

  • End-to-end timing details
  • Cross-cloud and regional comparison
  • Traceable API workflow results
  • Root cause attribution

Breakdown

  • Network · 42%
    • TLS handshake · eu-west pop 380ms 42%
  • Infrastructure · 18%
    • load balancer routing 92ms 18%
  • Application · 40%
    • service-to-service hops 168ms 40%

Prove reliability with measurable SLAs.

Use real-world measurements to define reliability goals, report on service levels, and guide remediation.

  • External end-to-end monitoring from the regions and cloud data centers stakeholders use
  • Accurate 24/7 data based on production scenarios customers depend on
  • SLO, SLA, security, and quality reporting that different teams can trust
  • Integrations with observability, incident, reporting, and DevOps workflows

Error Budgets

  • Payments API · availability burn 1.2x
    • target 99.95%
    • 28% of budget consumed
  • Checkout · latency p95 < 400ms burn 4.1x
    • target 99%
    • 71% of budget consumed
  • Auth · OAuth handshake burn 0.4x
    • target 99.99%
    • 12% of budget consumed
  • Search · correctness burn 1.6x
    • target 99.5%
    • 44% of budget consumed

healthy 3 at risk 1 independent · third-party

The analysis of issues and research for possible solutions helped us gain insight about our performance.

David Ting Nylas

Give SRE teams production clarity.

Use APIContext to detect, diagnose, and prove API reliability from the outside in.